Buying a solar inverter is not just a transaction—it’s the beginning of a long-term service journey.
For Nigerian customers, having localized support is critical. Since entering Nigeria, LuxpowerTek has prioritized service, ensuring every customer gets professional, fast, and dependable assistance.
1. What We Offer in Nigeria
① Local Technical Support Team
Luxpower has dedicated service representatives in Nigeria, working with certified distributors and installers. Whether you’re a user, dealer, or installer, just call our hotline or message us online—we respond fast.
② Installer Training Program
We regularly organize online and offline installer training, covering:
- Installation and commissioning procedures
- Parallel setup and smart load configuration
- Troubleshooting and remote diagnostics
- AI features and system optimization
Certified installers get listed on our recommendation roster and enjoy priority access to technical resources and leads.
③ Remote Monitoring & Alerts
With built-in Wi-Fi/LAN support, Luxpower inverters can be monitored via the LuxCloud platform, offering:
- Real-time system tracking
- Auto fault alerts
- Remote parameter adjustment
- Centralized device management
Installers and end users can both maintain systems efficiently via mobile or web platforms—saving time and costs.
④ Warranty & After-Sales
All Luxpower inverters sold in Nigeria come with a 5-year standard warranty.
If paired with our certified battery models, the warranty can be extended to 7 years.
We’re also working with local partners to stock essential spare parts, ensuring faster hardware replacements if ever needed.
2. How We Help Our Users
- Support with product selection and system sizing
- Provide wiring diagrams and manuals
- Guide on best operation modes (Battery First / TOU)
- Real-time battery status and performance tips
Our mission isn’t just to “sell equipment”, we aim to deliver reliable, optimized solar power solutions that last.
3. Looking Ahead: Closer & Smarter Service
- Nigeria-dedicated support hotline, WhatsApp, and email
- In-person user meetups and open house site tours
- More local demo sites for training and education
- Building a user feedback community to enhance our products
